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Delivery and Return

Delivery Time

Orders are processed soon after receipttoensure that your items are shipped to you as soon as possible. You areexpectedto receive your orders within 2-10 working days, depending on thedelivery areaselected. As we cannot guarantee delivery times, we do our best toprocessorders as soon as we receive them.

Tracking Orders

You can track your orders anytime by usingourwebsite, You could go to the "My Account" section to checktherelated information.

Delivery Cost

Orders in Hong Kong

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 500

More than 500

Business days

SF Express

50

FREE

2-5

Orders in Macau

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 1000

More than 1000

Business days

SF Express

80

FREE

3-5

Orders in China&Overseas

Any surcharge andimport tax are generated by overseas orders, the relevant expenses will be borne by the customer.

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 2000

More than 2000

Business days

EMS

200

FREE

5-10


 

Return Items

In the following situation, we are sorrythatwe do not accept returns:

·        Anyproduct that isreturned more than 14 days after receipt

·        Anyproduct that hasbeen opened or used (taken out of its plastic wrap or box)

·        Anyproduct that isnot in its original condition, is damaged, or missing parts.

·        Anydiscount,clearance or sales product that had already stated non-returnable.

·        Anyfree gift productand samples.

·        Anyproduct that ispurchased at our appointed retail channels.

·        Inthe event ofdispute, Supergo Company Limited had the right to make final andconclusivedecision.



Refund Policy

Please note thatbeforeproviding a refund for any returned product we will first verify itscondition.
All non-returnable items, Sampar will neither receive refund nor return toyou.We regret that we do not refund original shipping and handling fees withthereturn. We can only refund the total value of products. And if your orderwasplaced with a promotion code or free gift, you must return them togetherinorder to have the refund. Otherwise, original price of the product willbededucted from the refund.



Return Procedures

You can pack and send your return to us injusta few simple steps:

1.     Contactus, info@gemology.com.hk, with your order number, Indicatereturnedproducts and the reason for your return.

2.     Packand returned products along with ouracknowledgement email securely in a boxthat we can expedite your request.

3.     Sendyour returning items by mail to: SupergoCompany Limited 8/F, 52 Hung To Road,Kwun Tong, Kowloon

4.     Allreturn shipping fee must be prepaid. Wecannot accept COD returns.



Undeliverable Orders

Occasionally orders are returned to usasincorrect address, a PO Box and hotel address, failed delivery attemptsorrefused by recipient. When the delivery agent returns an undeliverablepackageto us, we issue a refund by deducting the original shipping fee,handling feeand HK$100 as re-stocking fee.